FAQ

Photobiomodulation is the subject of scientific research across various disciplines. The information presented on this website is limited to technological and regulatory aspects and makes no claims regarding effects, areas of application, or results.

The beyondRED® PRO operates using two IR-A wavelengths—810 nm and 940 nm—in a 50/50 ratio. The maximum optical output power is 10 watts in continuous wave (CW) mode and is adjustable across five power levels.

The beyondRED® PRO features integrated controls for selecting power levels. The optical output power can be adjusted across five defined levels.

Operation is carried out using the controls provided on the device. Parameters are used and adjusted in accordance with the supplied operating instructions.

The battery of the beyondRED Gun can be fully charged via USB-C within 2.5 hours.

This depends heavily on the vibration level and the amount of pressure you apply during the massage. When used at the lowest setting with light pressure, the battery can last up to 15 hours. However, if you use the highest intensity level and apply significant pressure to massage large muscle groups, the battery life is up to 5 hours.

The beyondRED® GUN features a total of 4 different massage levels. Once switched on, you can change the intensity levels by pressing the On/Off button on the bottom of the massage gun.

The ON/OFF button is located on the underside of the massage gun. Press and hold it for 3 seconds to turn the device on or off. The beyondRED® GUN automatically switches off after 10 minutes. Simply press the ON/OFF button again to restart the device.

Your beyondRED® GUN comes with a total of 4 different attachments, which you can swap by simply pulling them out and plugging them in.

• Individuals with osteoporosis, fractures, muscle strains, and acute sprains.
• Individuals with severe heart conditions and/or pacemakers.
• Pregnant women, as well as women within six months of childbirth, only with medical clearance.

Please clean the massage boots using only soft, dry cloths. Do not use oils or other chemicals.

Ensure the power supply is disconnected before cleaning the device!

Please ensure that you wipe the hoses only superficially with soft, dry cloths and do not use water, oils, or chemicals.

Ensure that the power supply is disconnected before cleaning the device!

Yes, you can switch all 6 chambers of the beyondRED® AIR on or off. Simply use the CH1–CH6 buttons (CH = Chamber) for the respective chambers.

You can choose between 4 modes. To do so, press the corresponding letter (A–D).

If you wish to change the mode during treatment, press the ON/Pause button at the bottom right of the compressor once and select a different mode. Then press the ON/Pause button to start the program.

Due to variations in limb circumference, a universal pressure setting cannot be determined.

However, we recommend starting with the lowest pressure of 80 mmHg and increasing it according to the user's needs.

For a treatment duration of 20–30 minutes, the typical operating pressure ranges from 80 to 120 mmHg.

In our shop, you have the option to pay via PayPal, Klarna invoice, Klarna installment payment, Giropay, and credit card.

With Klarna Pay Later (payment by invoice), you have the option to pay your invoice after 14 or 30 days. In doing so, you agree to Klarna's terms and conditions.

If you wish to return an item, the refund will be issued via the payment method you selected.

With Klarna Installments (Klarna Slice it), you can split your invoice amount into 6 to 24 monthly installments. Klarna displays the monthly amount due for your chosen term directly.

By doing so, you agree to the terms and conditions for Klarna Installments.

In our shop, you can pay using the following credit cards: MasterCard, Visa, and American Express.

If you wish to return an item, the refund will be issued to the credit card you used.

Pay conveniently and securely with PayPal. If you do not have a PayPal account, you can also pay in our shop using a credit or debit card or via SEPA direct debit.

Please note that by doing so, you agree to and accept PayPal's terms and processes.

If you wish to return an item, the refund will be issued to the PayPal account you used for the purchase.

With Giropay, you have the option to pay directly via online transfer without registering. You also have the option to pay using your Giropay account—logging in with your username and password—and benefit from Giropay buyer protection.

If you wish to return an item, the refund will be issued to the bank account you used for the payment.

We ship our packages via UPS.

As a rule, shipping takes approximately 3–4 business days after receipt of payment.

Unfortunately, we have no control over delivery delays caused by the parcel service.

Shipping within Germany is free.

You can find shipping costs for other delivery countries under our shipping methods.

As soon as we receive your order, we will email you the invoice.

You can place an order in our online shop either as a guest or by creating a customer account. With a customer account, you can, for example, view your orders or check the shipping status of your order.

To place an order, add the items you want to your shopping cart and click the "Checkout" button. Then, enter your contact details and preferred payment method to complete the purchase.

To make the return process as easy as possible for you, the return label is included directly in your package.

After receiving the goods, you have 14 days to return the products to us.

Once we have received your return, we will refund the amount to the payment method you used.

Your package contains both a return slip and a return label. Simply fill out the return slip and place it inside the package. Then, just attach the return label to the package, and you're ready to drop it off at the nearest parcel shop.

If something isn't quite right for you, you can drop off your package at any DHL Parcel Shop or DHL Packstation near you.

No, we cover the costs if you don't like a product or want to return it to us for other reasons.

Simply click on ‘Forgot password’ when logging in. You will then receive an email from us to set a new password.

You can change your address in your customer account under the ‘Address’ menu item.

You can change your password at any time in your customer account under ‘Account Details’.